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REFUND POLICY

At Salvamun Electronics Ltd, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a clear and easy-to-follow refund policy. Please review the details below:

1. Refund Eligibility

To be eligible for a refund, your item must meet the following criteria:

  • The item must be unused, in new condition, and in its original packaging.

  • The request for a refund must be made within 30 days from the date of purchase.

  • You must provide the proof of purchase (order number or receipt) when requesting a refund.

2. Non-Refundable Items

Certain items are non-refundable or have specific return conditions. These include:

  • Opened or used products (excluding faulty or defective items).

  • Digital products such as game downloads, software, or licenses.

  • Gift cards or promotional items that are marked as non-refundable.

  • Customized products (e.g., personalized controllers or accessories).

3. How to Request a Refund

If you are eligible for a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@salvamunelectronics.com within 30 days of receiving your order. Be sure to include your order number and the item(s) you wish to return.

  2. Refund Approval: Our team will review your request and confirm whether you qualify for a refund. If your request is approved, we will provide instructions on how to return the product.

  3. Return the Item: Please return the item in its original condition and packaging within 7 days of receiving the approval. You will be responsible for the return shipping costs unless the product is faulty or damaged.

  4. Refund Process: Once the returned item is received and inspected, we will process your refund. Refunds will be credited back to the original payment method used at checkout. Processing times may vary, but typically refunds are completed within 7-10 business days.

4. Damaged or Defective Products

If your product is damaged or defective upon arrival, please contact us immediately at support@salvamunelectronics.com. We will arrange for a return and provide you with a full refund or an exchange free of charge. You may be asked to provide photos or details of the damage to facilitate the process.

5. Processing Fees

Please note that any processing fees, such as shipping costs, customs duties, or taxes, are non-refundable. If you received free shipping on your order, the cost of shipping may be deducted from your refund.

6. Refunds for Promotional or Sale Items

Refunds for items purchased during a promotion or sale will be processed in the same manner as regular purchases. If the item was purchased with a discount or promotion, the refund will be based on the amount you paid.

7. Late or Missing Refunds

If you haven’t received your refund yet, please first check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@salvamunelectronics.com.

8. Exchange Policy

If you'd prefer an exchange instead of a refund, please contact our customer support team to initiate the exchange process. We will guide you through the exchange, depending on product availability.

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