SHIPPING POLICY
​
At Salvamun Electronics Ltd, we aim to provide a seamless and efficient shopping experience. Below are the details of our shipping policy:
​
1. Order Processing Times
-
Processing Time: Orders are typically processed and shipped within 2-4 business days from the date of purchase, subject to product availability.
-
Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order is shipped, you will receive a separate email with tracking information, if applicable.
-
Delays: Orders may be delayed during peak shopping seasons, public holidays, or due to inventory shortages. We will notify you promptly if there are any delays in processing your order.
2. Shipping Costs
-
Shipping Fees: Shipping costs are calculated based on the weight, size, and destination of your order. You will be able to view the shipping cost at checkout before completing your purchase.
-
Free Shipping Offers: Occasionally, we offer free domestic shipping on certain promotions or orders above a minimum value. Please check our website or subscribe to our newsletter for details on current offers.
-
Additional Charges: Customers are responsible for any customs duties, taxes, or additional fees that may apply to international shipments. These charges will be billed directly to the recipient by the shipping carrier.
3. Domestic and International Shipping Options
-
Domestic Shipping (UK): We offer the following domestic shipping methods within the United Kingdom:
-
Standard Shipping: Delivery typically within 3-5 business days.
-
Expedited Shipping: Delivery typically within 1-2 business days.
-
-
International Shipping: We also offer international shipping to most countries. Shipping times and costs vary based on the destination and shipping method chosen at checkout.
-
Standard International Shipping: Delivery times can vary between 7-14 business days depending on the destination.
-
Expedited International Shipping: Typically delivered within 3-7 business days.
-
-
Carrier: We partner with trusted carriers such as Royal Mail, DHL, UPS, and others to ensure safe and reliable delivery of your order. Tracking information will be provided for most orders.
4. Potential Service Interruptions
While we strive to ensure timely and reliable delivery, certain circumstances may cause interruptions to our shipping services, including:
-
Weather Delays: Severe weather conditions may cause delays in delivery.
-
Customs Processing: International shipments may be delayed due to customs inspections and processing, which are beyond our control.
-
Carrier Delays: Occasionally, shipping carriers may experience delays, especially during peak seasons or due to unforeseen circumstances.
-
Holiday Seasons: Shipping and delivery times may be affected during public holidays or high-demand periods, such as Black Friday and Christmas.
If there are significant delays or interruptions to your shipment, we will notify you as soon as possible. You can also contact our customer service team for updates on your order status.
5. Delivery Issues
If your order does not arrive within the expected time frame or you believe there is an issue with the delivery, please reach out to us immediately at contact@salvamun.com. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.